Full-Time Help Desk Technician

Position Title:  Full-Time Help Desk Technician

Hours: 8am – 5pm M-F

Location: Salt Lake City

Applicants send resume to: helpdeskjob@savageservices.com

Major Objective:

To act as first line of technical support for PC/Laptop/Applications within the organization, ultimately, leading to first call resolution.

Supporting Objectives:

Should be a positive team player with the ability to be proactive in anticipating needs of operations.  Able to complete assigned tasks with a high degree of accuracy with minimal direction. Be flexible with an ability to respond and adapt quickly to change.

Primary Duties:

Respond to Technical requests whether, in person, by phone, or electronically submitted.

Track and Route Technical Requests while documenting solutions

React to all users Respectfully, courteously, timely, and professionally,

Diagnose and resolve technical hardware and software issues using advanced technical methods as needed.

Asset management

Continually evaluate process to improve efficiency of the helpdesk

Minimal Active Directory responsibilities

Work with team mates to ensure proper hardware/software is ordered and delivered for end users in a timely and efficient manner.

Assess and complete projects as assigned within determined deadlines.

Skills and Abilities

Excellent PC support knowledge and abilities

Must be able to communicate technical correspondence to teammates

Excellent Microsoft Office knowledge and troubleshooting abilities

Some Active Directory knowledge

Customer Service Attitude

Hardware/Software troubleshooting experience, including but not limited to:

Windows operating systems

Antivirus/anti malware

Printing

Backups

3^rd party software

Installation and deployment

Self Starter, motivated, willing to grow

Team and People Issues:

Excellent customer service skills with a “serve” mentality

Good written and oral skills with an ability to communicate with co-workers, customers and other company personnel

Good interpersonal skills

Ability to work as a team with other administrative professionals through effective communication and prioritization while being self directed

Ability to anticipate needs of assigned group and follow up with necessary actions to accomplish task

Sets an example for professionalism and customer service

Physical and Environmental Issues:

Help Desk Technician will work in a professional environment in an office setting where potential to grow is available upon demonstration of an excellent work ethic.

Attributes:

Self motivated, team player, good communicator with a “can do” as well as “want to help” attitude.  Must have a passion for what they do and realize how important support personnel are to those they assist.