POSITION FILLED

POSITION FILLED

Position Title:  Part Time Help Desk Technician

Hours: 6am – 12pm M-F

Location: Salt Lake City

Applicants send resume to: helpdeskjob@savageservices.com

Major Objective:

To act as first line of technical support for PC/Laptop/Applications within the organization, ultimately, leading to first call resolution.

Supporting Objectives:
Should be a positive team player with the ability to be proactive in anticipating needs of operations.  Able to complete assigned tasks with a high degree of accuracy with minimal direction. Be flexible with an ability to respond and adapt quickly to change.

Primary Duties:

• Respond to Technical requests whether, in person, by phone, or electronically submitted. 
• Track and Route Technical Requests while documenting solutions 
• React to all users Respectfully, courteously, timely, and professionally, 
• Diagnose and resolve technical hardware and software issues using advanced technical methods as needed.
• Asset management 
• Continually evaluate process to improve efficiency of the helpdesk 
• Minimal Active Directory responsibilities 
• Work with team mates to ensure proper hardware/software is ordered and delivered for end users in a timely and efficient manner. 
• Assess and complete projects as assigned within determined deadlines.

Skills and Abilities

·         Excellent PC support knowledge and abilities

·         Must be able to communicate technical correspondence to teammates

·         Excellent Microsoft Office knowledge and troubleshooting abilities

·         Some Active Directory knowledge

·         Customer Service Attitude

·         Self Starter, motivated, willing to grow

Hardware/Software troubleshooting experience, including but not limited to:

·         Windows operating systems

·         Antivirus/anti malware

·         Printing

·         Backups

·         3^rd party software

·         Installation and deployment

Team and People Issues:

·         Excellent customer service skills with a “serve” mentality

·         Good written and oral skills with an ability to communicate with co-workers, customers and other company personnel

·         Good interpersonal skills

·         Ability to work as a team with other administrative professionals through effective communication and prioritization while being self directed

·         Ability to anticipate needs of assigned group and follow up with necessary actions to accomplish task

·         Sets an example for professionalism and customer service

Physical and Environmental Issues:

Help Desk Technician will work in a professional environment in an office setting where potential to grow is available upon demonstration of an excellent work ethic.

Attributes:

Self motivated, team player, good communicator with a “can do” as well as “want to help” attitude.  Must have a passion for what they do and realize how important support personnel are to those they assist.