Management Assistant

POSITION TITLE:  Management Assistant

EMPLOYEE CLASSIFICATION:  Intern

ORGANIZATIONAL UNIT:  Undergraduate Studies

REPORTS TO: Lead Computer Technician

DATE WRITTEN: May 12, 2011

DATE MODIFIED:

HOURS: 20 / week

SALARY RANGE: $11-14 / hr

GENERAL NARRATIVE DESCRIPTION: This position performs the duties in assisting management primarily in computer technical support.  The position comes with many intangible perks, in particular a supportive, fun work environment.  The position primarily calls for solid interpersonal skills in working with staff & faculty in troubleshooting technical issues with client workstations, including hardware and software issues and functionality.  These duties include responding to support requests and performing assigned projects.  Examples of projects include computer setup & configuration, following inventory procedures, some end-user training, and communication with vendors for product research and support. This person must be organized, have knowledge of Microsoft Word, Excel, Powerpoint, and Access and be comfortable learning new technology skills as required.

RESPONSIBILITIES AND DUTIES:

Primary:

·    Troubleshooting basic software and hardware issues with client workstations
·    Perform basic, periodic software / operating system updates of client machines
·    Developing creative means of meeting client's technical needs using existing resources

Secondary:

·    Training Interns, staff, and faculty on basic technical competencies
·    Assist with inventory management
·    Backup various technical roles

COMPETENCIES:

Required:

·    Mac OS  10.5+ and Win 7 OS
·    MS Office for Mac 2011 and MS Office for Win 2007 & 2007
·    Virus, trojan, malware removal
·    Hardware and Software troubleshooting
·    Communication and Organizational skills
·    Conceptual understanding of servers and connectivity

Preferred:

·    Cloud computing (e.g. RedCloud, DropBox, etc.)
·    Database design and input (both Filemaker and MS Access)
·    Web design and maintenance
·    Inventory experience
·    Budget experience
·    OS X 10.5 + Server

SUPERVISES: None

EXPERIENCE: 1-2 years of directly related experience. Excellent troubleshooting skills. Good communication skills (written, oral and listening). Must have ability to work independently as well as be a team player, and be able to find creative strategies to meet client needs.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to sit and talk and listen. The employee is occasionally required to walk; use hands to finger, handle, or operate computers, objects, tools, or controls; and reach with hands and arms.. The employee is also occasionally required to lift and carry materials up to 50 pounds in weight. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Contact James Griner,j.griner@ugs.utah.edu, for more information 

DATE: Thursday, May 12, 2011